Frequently Asked Questions
The design and ordering process is relatively simple and it starts with you providing us, via email, your Patch ideas, reference images, etc. We then take your information that you provided and create a digital mock up (which we call a proof) that we email to you for your review. Along with this proof we will include a price quote. Please note that to create a price quote we require the quantity to be ordered and desired size.
The minimum order is 100 patches.
Our Patches are made from either polyester & nylon.
We have multiple options for production location depending on your design choice and budget. We have manufacturing here in Florida and also overseas. Please consult with one of our sale professionals about what will work best for your custom patch order.
We accept all major credit cards (including government purchasing cards), and checks. We can also accept wire transfers. Contracts/purchase orders are accepted only under the following conditions:
- Must be issued by a government entity, public school, or hospital
- Must appear on company letterhead, signed and dated
- Terms must explicitly state NET30
- Total must match the entire total of the order as listed
We manufacture our Patches the fastest way possible so we do not offer a 'rush' service. This does not necessarily mean we cannot meet your due date though. Please inform your sales person of when you are needing the pins to arrive by and he/she will give you a more detailed answer.
We require payment, in full, before we start an order.
We offer free UPS Air Shipping to all physical addresses in the 48 contiguous states only. Please let your sales person know of your desired delivery address, if outside the contiguous 48 states, so they can provide a quote on your shipping costs.
We ship our Patches via UPS as a 2 day service. The Patches cannot be overnighted as they are shipped the fastest way possible from overseas free of charge
We ship to APO/FPO/DPO addresses but do charge extra for this service. We offer free UPS Air Shipping to all physical addresses in the 48 contiguous states only.
When you request us to ship to an APO/FPO address, we have to first ship the order from our manufacturing facility to our corporate headquarters here in Florida. This is because our shipping company, UPS, does not deliver directly to APO/FPO/PO Boxes. When we receive your pins, we repackage them and send them via USPS to you.
If your patch is shipping to the United States, your typical turn around time is 7-10 business days for manufacturing and 2 business days for shipment transit. All other destinations' delivery times differ.
We recommend that you do not fax us images for reference as faxes come through black and white only. Sending us an email with a scan attached or texting us a cellphone picture typically works much better.
We prefer images to be in a vector format. .EPS and .AI formats make our artists happiest, but we can also work with most other files whether vector (.CDR), normal raster images (.JPG, .GIF, .PNG, .BMP, .TIFF and .PSD), or documents (.DOCX, .PPTX, .PDF, etc.). We now have clients that send 3D files too. Right now, .STL files work best.